{"id":9498,"date":"2019-02-20T01:50:14","date_gmt":"2019-02-20T01:50:14","guid":{"rendered":"https:\/\/sitemate.com\/?p=9498"},"modified":"2025-02-04T04:28:04","modified_gmt":"2025-02-04T04:28:04","slug":"project-delay-letter-to-client","status":"publish","type":"post","link":"https:\/\/sitemate.com\/nz\/resources\/articles\/commercial\/project-delay-letter-to-client\/","title":{"rendered":"Commercial &#8211; Project delay letter to client"},"content":{"rendered":"\n\n\t<h1>Project delay letter to client<\/h1>\n\t<p>Causing or communicating a delay to a client is never ideal, but you can soften the blow and be professional in sharing updates by following the below project delay letter to client\/s, as well as using the other tips and reosurces shared in this article.<\/p>\n\t\t\t\t<img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/sitemate.com\/wp-content\/uploads\/2019\/02\/Project-delay-letter-to-client.jpg\" alt=\"Project delay letter to client\" itemprop=\"image\" height=\"1000\" width=\"1500\" title=\"Project delay letter to client\" onerror=\"this.style.display='none'\"  \/>\n\t<h2>About project delays<\/h2>\n<p>There are two things which project based companies and asset owners and operators (the client) want to avoid at all costs &#8211; projects being delivered and over budget.<\/p>\n<p>The main cause of projects being delivered late and over budget are dreaded delays, which can leave clients without finished assets for weeks, months and even years.<\/p>\n<p><b>Construction and other industrial projects are complicated, with thousands of interdependent moving pieces making project delays a nightmare. One small delay can quickly snowball into a larger impact on more and more project parties.<\/b><\/p>\n<p>To combat this, contractors and other parties work hard during the planning phases of projects to build in margin, and work hard throughout the project <a href=\"https:\/\/sitemate.com\/software\/dashpivot\/construction-project-tracking-software\/\" target=\"_blank\" rel=\"noopener\">tracking progress<\/a> and course-correcting in order to attempt to mitigate delays and get the asset delivered to the client on time.<\/p>\n<p>Even so, project delays are an inevitable part of running projects, do occur, and will continue to occur.<\/p>\n<p>There are many common causes of projects getting delayed, including:<\/p>\n<ul>\n<li>Adverse weather<\/li>\n<li>Design changes<\/li>\n<li>Latent conditions<\/li>\n<li>Subcontractor delays<\/li>\n<li>Civil commotion or terrorism<\/li>\n<li>Delays in receiving possession of site<\/li>\n<li>Employee strikes<\/li>\n<li>Changes in regulations<\/li>\n<\/ul>\n<p>Some of these delays are &#8217;caused&#8217; or dictated by the client, while some of them aren&#8217;t.<\/p>\n<p>When the client doesn&#8217;t make a proactive decision about a design or similar change, then it is up to the contractor or responsible party to issue a project delay letter to the client.<\/p>\n\t<h2>Project delay letter to client sample<\/h2>\n<p>No contractor want to send a project delay letter to their client, but communicating the good and bad news frequently with the client is a far <a href=\"https:\/\/sitemate.com\/\" target=\"_blank\" rel=\"noopener\">smarter approach to project management<\/a> than hiding important details or attempting to solve really big problems behind the clients back.<\/p>\n<p>The makeup of the project delay letter to clients will depend on the nature and detail of the delay. A small delay may only need a minor update while a large and ongoing delay will likely need more detail and an action plan for moving forward.<\/p>\n<p>The sample project delay letter to client below is an example of what a normal project delay letter looks like.<\/p>\n<p>The key elements of the letter are:<\/p>\n<ul>\n<li>An apology at the start of the letter to set the tone of the letter to your client<\/li>\n<li>An explanation\/description of the reason for the delay<\/li>\n<li>The expected length of the delay<\/li>\n<li>New updated deadlines<\/li>\n<li>Open the letter up to a discussion or further questions for the client<\/li>\n<\/ul>\n<p>Take a read through the entire sample project delay letter below, and feel free to use this framework for your own letters.<\/p>\n<p>There is a smarter way to communicate these delays than a simple letter &#8211; which is covered in detail below.<\/p>\n<p>[Insert Date]<\/p>\n<p>To: [Company Name]<\/p>\n<p>[Address]<\/p>\n<p>[City, state, zip]<\/p>\n<p><strong>LETTER TO CLIENT REGARDING PROJECT DELAY<\/strong><\/p>\n<p>I&#8217;m sorry to inform you that we are experiencing a delay in the [insert project] and have adjusted the timeline according to the new scenario. <\/p>\n<p>Due to [reason for delay]<b>,<\/b>\u00a0the [project name]\u00a0has been delayed by [insert length of delay].<\/p>\n<p>Our new estimated deadline (phase of works, practical completion date etc.) is [insert date]. We are confident that once this delay has been\u00a0solved and properly analysed, we will be able to complete the project quickly and efficiently.<\/p>\n<p>We appreciate your flexibility and understanding as we tackle this unforeseen issue.<\/p>\n<p>Thank you. Please contact me if you have any questions about the delay, the new schedule or anything else.<\/p>\n<p>Sincerely,<\/p>\nSigned by,<br \/>\nAuthorised Person\n\t<h2>The smarter way to manage project delay communications with clients<\/h2>\n<p>While simply writing and email project delay letters to clients has worked in the past, it isn&#8217;t the most organised or streamlined way to manage these communications &#8211; especially at scale.<\/p>\n<p>In fact, the smarter way to manage your project delay letters to clients and communication with clients in general is in the same way that you capture and share other project information &#8211; via proper documents.<\/p>\n<p>An example of this is below, in the form of an <a href=\"https:\/\/sitemate.com\/resources\/articles\/commercial\/sample-letter-extension-of-time-construction\/\" target=\"_blank\" rel=\"noopener\">extension of time approval<\/a> or <a href=\"https:\/\/sitemate.com\/templates\/commercial\/forms\/eot-template\/\" target=\"_blank\" rel=\"noopener\">EOT.<\/a><\/p>\n<blockquote><p>You&#8217;ll see how much more comprehensive and professional this &#8216;letter&#8217; to the client is, featuring designated sections for delay details, new date for practical completion, and digital signoffs for the client.<\/p>\n<p>When a project delay letter like this is issued, the client can simply sign off on the delay in a digital format, and the contractor can continue getting on with the project.<\/p><\/blockquote>\n<p>Improving communication here can really impact the length of the delays by improving the speed of information as well as the quality of information &#8211; giving the client more information for making quicker and better decisions.<\/p>\n<p>In addition, it may also be worth completing and sharing a <a href=\"https:\/\/sitemate.com\/templates\/commercial\/forms\/delay-analysis-report-template\/\" target=\"_blank\" rel=\"noopener\">delay analysis report<\/a>, which shows the client that the project parties are being proactive in reducing the chances of avoidable or repeat delays.<\/p>\n  <img decoding=\"async\" id=\"template\" src=\"https:\/\/sitemate.com\/wp-content\/uploads\/2019\/02\/2019-1-20-Extension-of-Time-EOT-Approvals-2-page-001.jpg\" alt=\"Project delay letter to client\" loading=\"lazy\" \/>\n    Preview the full example\n\t<h2>Use this template instead of difficult project delay letters to clients.<\/h2>\n\t\t\t<a href=\"https:\/\/dashpivot.com\/signup?reference=project-delay-letter-to-client-article&#038;templateId=5b459e476cc39e3673f09fca\" target=\"_self\" rel=\"nofollow noopener\">\n\t\t\t\t\t\t\tGet started now\n\t\t\t\t\t<\/a>\n\t<h2>The smarter way to manage project delay communications with clients<\/h2>\n<p>If you like to look for continuous improvements in your commercial and project communication processes, then it may be worth looking at streamlining your entire information management system (IMS).<\/p>\n<p>In addition to streamlining project delay letters, a system like <a href=\"https:\/\/sitemate.com\/software\/dashpivot\/\" target=\"_blank\" rel=\"noopener\">Dashpivot<\/a> can do the same for all of your project forms and information.<\/p>\n<p>You can digitise and simplify site information capture through site diaries and daily progress reports (all captured with a daily reporting app), as well as streamline financial, safety, environmental and quality tasks like <a href=\"https:\/\/sitemate.com\/quality\/punch-list-app\/\" target=\"_blank\" rel=\"noopener\">punch lists.<\/a><\/p>\n<p>Imaging being able to consolidate your currently time-consuming processes which are fragmented across letters, email, word docs, PDFs etc. into one consolidated software where everything is digital and easy to manage.<\/p>\n<p>Good project management starts with good planning, good communication and ongoing progress tracking and course-correcting.<\/p>\n<p>You can get this all done with a tool like Dashpivot &#8211; or at least professionalise and improve your project delay letters to your clients.<\/p>\n\t<h3>Use and edit template for free<\/h3>\n\t\t\t<a href=\"https:\/\/dashpivot.com\/signup?reference=project-delay-letter-to-client-article&#038;templateId=5b459e476cc39e3673f09fca\" target=\"_self\" rel=\"nofollow noopener\">\n\t\t\t\t\t\t\tUse this template now\n\t\t\t\t\t<\/a>\n\t<h2>Sitemate builds best in class tools for built world companies.<\/h2>\n\t\t\t<a href=\"https:\/\/sitemate.com\" target=\"_self\">\n\t\t\t\t\t\t\tLearn more\n\t\t\t\t\t<\/a>\n\t\t\t<a href=\"https:\/\/sitemate.com\/software\/dashpivot\/demo\/\" target=\"_self\">\n\t\t\t\t\t\t\tWatch demo videos\n\t\t\t\t\t<\/a>\n\t<img decoding=\"async\" src=\"https:\/\/sitemate.com\/wp-content\/uploads\/2020\/11\/20-11-11-User-pair-37-1-1.svg\" loading=\"lazy\" \/>\n\n","protected":false},"excerpt":{"rendered":"<p>Project delay letter to client Causing or communicating a delay to a client is never ideal, but you can soften the blow and be professional in sharing updates by following the below project delay letter to client\/s, as well as using the other tips and reosurces shared in this article. About project delays There are&hellip;<\/p>","protected":false},"author":2,"featured_media":9504,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":"","rank_math_title":"Project delay letter to client: Here's how to communicate your delay","rank_math_description":"Project delay letters to clients are not ideal, but they are often neccesary. Here's how to manage project delay communications with your client.","rank_math_canonical_url":"","rank_math_focus_keyword":"project delay letter to client"},"categories":[11],"tags":[],"industry":[],"product":[],"region":[],"system":[],"content_type":[],"class_list":["post-9498","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-commercial"],"acf":[],"custom_permalink":"resources\/articles\/commercial\/project-delay-letter-to-client","_links":{"self":[{"href":"https:\/\/sitemate.com\/nz\/wp-json\/wp\/v2\/posts\/9498","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/sitemate.com\/nz\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/sitemate.com\/nz\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/sitemate.com\/nz\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/sitemate.com\/nz\/wp-json\/wp\/v2\/comments?post=9498"}],"version-history":[{"count":0,"href":"https:\/\/sitemate.com\/nz\/wp-json\/wp\/v2\/posts\/9498\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/sitemate.com\/nz\/wp-json\/wp\/v2\/media\/9504"}],"wp:attachment":[{"href":"https:\/\/sitemate.com\/nz\/wp-json\/wp\/v2\/media?parent=9498"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/sitemate.com\/nz\/wp-json\/wp\/v2\/categories?post=9498"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/sitemate.com\/nz\/wp-json\/wp\/v2\/tags?post=9498"},{"taxonomy":"industry","embeddable":true,"href":"https:\/\/sitemate.com\/nz\/wp-json\/wp\/v2\/industry?post=9498"},{"taxonomy":"product","embeddable":true,"href":"https:\/\/sitemate.com\/nz\/wp-json\/wp\/v2\/product?post=9498"},{"taxonomy":"region","embeddable":true,"href":"https:\/\/sitemate.com\/nz\/wp-json\/wp\/v2\/region?post=9498"},{"taxonomy":"system","embeddable":true,"href":"https:\/\/sitemate.com\/nz\/wp-json\/wp\/v2\/system?post=9498"},{"taxonomy":"content_type","embeddable":true,"href":"https:\/\/sitemate.com\/nz\/wp-json\/wp\/v2\/content_type?post=9498"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}