DASHPIVOT CUSTOMER STORY
Primo Plastics
Primo Plastics is an Australian manufacturer of rigid plastics packaging serving clients in the pharmaceutical, veterinary, food, and beverage industries. With local production in Australia, the business must meet strict regulatory and commercial demands.
To support this, Primo Plastics adopted Dashpivot to replace manual, paper-based processes with a flexible digital system that supports production, compliance, and continuous improvement.
"We wanted to go to a paperless system. Dashpivot gave us the document control we needed, helped us meet compliance requirements, and made our processes more efficient." - John Cauchi, Operations Manager
Customer:
Primo Plastics
Industry:
Manufacturing
Sitemate platform/s used:
Customer story focus:
Compliance, process control sheets, production checks, incident reports, training records, and more
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Key improvements for Primo Plastics by using Dashpivot
Improved quality assurance across the entire production lifecycle
In a regulated industry, quality needs to be embedded throughout production. Primo Plastics uses Dashpivot to track, verify, and maintain quality at multiple stages of a production run.
“When we commence a run, every four hours we monitor what's coming off the machines. We use Dashpivot to record that data on process control sheets. We also use a first-off analysis when we start up, and at the end of each run, we complete a line clearance. All of this now lives in Dashpivot.”
By having these forms in a digital format and making them accessible via mobile devices, Primo Plastics has created an environment where quality checkpoints are consistent and easy to manage in real time.
This has helped them comply with key industry frameworks such as ISO 9001:2015, GMP, and HACCP.
Streamlined and reliable document control
Primo Plastics used to rely on a mix of printed forms, Excel sheets, and Word documents to manage their production and records. This created challenges in version control and process consistency, especially when forms were printed, copied, or stored in personal spaces.
“When you've got a paper-based system, people tend to copy forms and keep them in their lockers. If a template gets updated, the old versions are still floating around. You lose control.”
With Dashpivot, all template updates are live and stored in one central location. When a team member creates a form, whether it's for a production check, safety incident, or training record, they're always using the latest version. The team can track changes and get clear insight into what's been submitted and when.
Dashpivot is also used for other business functions, including:
- Workplace health and safety, such as inductions and hazard reports
- Customer complaints and non-conformance tracking
- Meeting minutes and internal communications
“It's not just for manufacturing. We use it for safety, quality, and meetings. There's a broad range of use cases.”
A smoother way to operate on the factory floor
Dashpivot helps support Primo Plastics to be more responsive by enabling fast, accurate data capture where it matters most: the factory floor. Factory staff use iPads or mobile devices to complete forms in real time, while supervisors can instantly review and respond from a desktop.
“Nearly everyone in the business uses Dashpivot day to day. Our factory team uses tablets 95% of the time, and the feedback has been excellent. The team adopted it quickly with no issues; it's been very well received.”
Easily streamline any HSEQ or field reporting process
Replace manual paperwork, messy spreadsheets and clunky apps with streamlined digital workflows.
Even though some documents are still transitioning from paper to digital, the team is constantly identifying new opportunities to move more workflows into Dashpivot to continuously improve their processes.
“I would recommend Dashpivot to anyone looking to go paperless or build digital forms for their business. It doesn't matter what industry you're in.”
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