Quality – Quality policy statement template

Quality policy statement template

Quality policy statement template

Why you need a quality policy statement

Quality is everything. When any company creates a product or delivers a service, it needs to deliver it in a way which meets (or ideally exceeds) the expectations of the customer.

If the quality of any product or service is low, people won't use it. If the quality is high, then people will love it and talk about it.

The quality of your product or service quickly becomes the reputation of the company.

In addition to the tangible side of quality which equates to the good or service which is actually delivered, companies also spend a lot of time on creating quality policies, procedures, processes and documents to maintain strict internal quality controls - and to appease and win customers through quality assurance.

A quality policy statement is an important part of quality assurance because it documents an organisations approach and principles in regards to delivering quality - which can be read, referenced and trusted by all parties associated with that organisation.

Customers, suppliers and other stakeholders look towards quality policy statements and the mission of an organisation when thinking about and assessing whether to do business with them.

A strong and honest commitment to quality from a management team in the form of a quality statement can go a long way to winning work and putting internal and external parties at ease.

Intentions and commitments aren't as important is outcomes, but they do matter.

It also serves the purpose of giving workers at a company a clear understanding of what quality means to the organisation, and how these principles should permeate how work is done every day.

Creating a culture of quality starts with commitments and promises through formal documentation and procedures - and then becomes about having the processes in place to execute well. Ensuring employees and people in key roles have a reference point for the standard of quality expected trickles down through an organisation.

On a very tangible level, important quality systems and standards like the ISO 9001 require a quality statement, so it is a must-have for companies looking to create a reliable and standard proof quality management system.

All companies should have a concise quality statement, which is why we have put together a quality policy statement template below.

Quality policy statement template

There is no exact science to creating a quality statement and no single quality policy statement template which can be used out of the box by all companies and industries.

But the template below can provide you with a reliable framework and really good starting point for creating your statement.

The best way to approach your statement is to assemble the quality ingredients which matter to you, your customer and other stakeholders, follow a template like the below, and then adjust the wording and messaging to suit the tone and personality of your own organisation.

The quality policy statement template:

[Insert company name]

Quality policy statement

[Insert company name] was established in [Insert year] to provide [describe goods, works, services] to the [describe] industry.

Quality is important to our business because we value our customers as well as all other stakeholders. We strive to provide our customers with products and services which meet and exceed their expectations.

We are committed to continuous improvement and have established a Quality Management System which provides a framework for continuously measuring and improving quality performance.

We have the following policies and procedures in place to support us in our quality goals and align with our quality system:

  • Regular gathering and monitoring of customer feedback
  • A strict corrective and preventative action procedure
  • Selection and performance monitoring of the entire supply chain
  • Continuous training and development of employees
  • Regular quality audits of our internal processes
  • Measurable quality objectives which reflect our business aims
  • Management reviews of audit results, customer feedback and complaints

Our internal procedures are reviewed regularly and are held in a Quality Manual which is made available to all employees.

Management has ultimate responsibility for Quality, but we ensure all employees understand their responsibilities within their own areas of work to help ensure that Quality is embedded within the whole company.

The policy review date is [date].

Signed: [Insert management signature]

Dated: [Insert date]

If you want to see how this quality policy statement template can be adapted to create a relevant and customised quality statement, here are some great examples to look through.

Construction is one of the industries where quality statements matter most, here are some specific examples of construction quality statements.

How to keep your quality statement promise throughout every project

A number of companies have well documented and well put together quality procedures and policies.

Establishing these procedures and using quality policy statement templates is the easy part of the quality equation. The hard part of fulfilling these promises and controlling quality once projects start, and as all of those powerful internal and external influences begin throwing the best laid plans out the window.

The smartest way to deliver on your quality promises on todays projects is to standardise your quality processes through a digital quality management system.

These systems enable you to filter your policies, procedures and quality policy statement (along with other templates) down through every worker, team and project.

Set your desired processes at the company level, and give every worker and team access to the information they need to deliver quality every day, from site or in the office.

Quality inspection software

You can start using these systems by trying a digital version of one of the many quality processes you run today such as punch lists or defect reports, and then expand those efficiencies and processes as the benefits become clear.

People in 70+ countries use this quality management system to improve the quality and outcomes of their work.

Sitemate users

See how you can easily streamline your systems and processes with Sitemate today

About Lance Hodgson

Lance is VP of Marketing at Sitemate. His aim is to bring awareness to a brighter future for the Built World where industrial workers and companies work smarter.

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