Quality policy statement in construction
What is a construction quality policy statement?
A quality policy statement for construction is a short document which outlines what quality means to a specific construction company. The length and detail of the quality statement can vary from construction company to construction company, but the contents are generally quite similar in that the statement covers 'quality' across important aspects of the construction value chain including:
- Customer needs
- Service and experience
- Health and safety
- Defect management
- Waste management
- Environmental quality
- Sourcing and supplies
Construction quality policies tend to centre on these things, and represent the principles behind the companies approach to them.
The quality statements made by construction companies can often be interpreted as their promise as a company, to deliver their projects in a manner consistent with their quality statement.
Having a good quality statement is important, but living and breathing the promise is more important, as the daily processes and procedures workers and teams engage in become the company's reputation - as well as dictate whether it's quality and other formal statements can be 'trusted'.
Example construction policy statements
There are plenty of great quality policy statement examples out there on the internet, as most companies publish their quality statements in their about sections or similar.
We are going to dive into 3 quality policy statements specific to the construction industry below. You can look for specific snippets you like from each example and combine elements to create your statement. But the way to make the best statement for your company is to take the core elements and structure of a couple of good statements, tear them down and add in all of your own detail.
A quality policy statement should represent the principles of a specific company, and principles are very personal and important to specific business, as they are kind of like their personalities.
The best statements are also those which are detailed and relevant to the specific industry and activities being spoken about. A quality policy statement for construction companies should look different to one for a food manufacturing company - although there may be some high level overlap.
Waterways Construction quality statement is a great example of a well-written and relevant quality policy statement for construction, and it reads:
You can see from their quality statement that they cover many of the elements we talked about in the opening section including:
- Materials and supplies
- Satisfying customers and other stakeholders
- Continuous improvement
Interestingly and powerfully, the statement also places an onus on management responsibility, which brings some accountability to the statement and helps readers feel as though these principles will be enforced across the company.
This construction company is also able to draw attention to their current quality compliance and accreditations in the form of ISO 9001 and ISO 14001.
These are strong indicators on top of the written statement that this company is fulfilling its promise every day - and gives the readers more confidence that they will continue to do so.
For many reasons, this is a very strong quality policy statement for any construction company.
David Payne Constructions
Another example of a well structured quality policy statement in construction is David Payne.
Once you look at the below statement, you will already start to see the patterns of most construction quality statements.
This quality statement also affirms:
- Managements responsibility and commitment to quality
- The company meeting quality standards
- Continuous improvement to operations and the integrated management system
- To meet customer/client expectations
A good feature of this quality statement is the reference towards all employees and every part of the business being committed to quality, as it's the guys on the ground and on site who are mostly responsible for delivering the actual work.
A template for your construction quality statement
The above two examples of construction quality statements should give you a good and reliable framework for your statement, and you can find countless other examples on the web as well.
Understanding the key elements of quality as it pertains to your operations and then making a neat and well-worded statement of about 1 page is a great way to build a great quality statement for your construction company.
Delivering on your promised quality policy
Making a promise of quality is of course the easiest part of maintaining quality across teams of people, many projects and thousands of moving pieces.
As you saw in the two statements above, both companies mentioned and drew attention to their quality management systems.
Having a smart and reliable quality system which is compliant with the highest standards set in the construction industry as well as easily manageable is the best way to align your processes and procedures with your principles and intentions.
Delivering projects is hard work, and delivering them with all of these promises is even harder.
If you are struggling to reach the heights set by your construction quality policy statement, and struggling to stay on top of quality processes and operations, then take a look at streamlining and automating many of these critical components through dedicated ISO document control and quality software.
These systems can help companies of all sizes to document, organise and track quality more easily than ever before, connecting their principles and plans from the office to the construction site in real-time - and making continuous improvement a promise you can make and adhere to on every project.
People in 100+ countries use this quality management system to improve the quality and outcomes of their work.